What is your shipping policy?

We ship from Berlin using a courier delivery. In EU it takes 3 to 5 working days for the package to arrive after dispatch. In other areas it might take 7 to 10 days.


What is your guarantee and return policy?

For all products we provide a 24 month guarantee. In case the dolls require repair ouside of our guarantee, e.g. in case of outside damage or after 2 years, we can fix it for an additional fee.
All purchases within EU you have a right to return the goods within 14 days after delivery.


How do I order wholesale?

Please get in touch with us via E-Mail: info@vaikai.com


Any other questions?

Don't hesitate to ask us via E-Mail: info@vaikai.com or Facebook: vaikaiplay